Jey9 Privacy Policy —
Your data is safe with us

1 Introduction

Jey9 (jey9.pro) is a trusted online gaming and Sports Betting platform in Bangladesh. We take the privacy of our members very seriously. This Privacy Policy ("Policy") explains how jey9 collects, uses, stores, and protects your personal information.

This Policy applies to the jey9.pro website, mobile app, and all of our services. By creating an account or starting to use our services, you are considered to have accepted this Policy. We strongly encourage you to read it in full before you begin.

Jey9 reviews and updates this Privacy Policy on a regular basis. Members will be notified of any significant changes, and the date at the top of this page will be updated accordingly.

2 What information we collect

Jey9 collects various types of information to keep its services running and to give members the best experience. The information collected includes:

3 How We Collect Data

Jey9 collects information through several methods:

• Directly Provided Information: Information you provide during registration, KYC verification, or when contacting support.
• Automatically Collected: Through cookies, log files, and similar technologies while you use our platform.
• From third parties: Information received from payment providers, identity verification services, or fraud prevention systems.
• From public sources: Verification may be carried out against the national ID government database or similar official sources as needed.

You can manage cookie preferences through your browser settings, though some features may be limited as a result.

4 Purpose of Data Use

Jey9 uses the information it collects for the following purposes:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraudulent activity.
• To improve our gaming services and develop new features.
• To provide members with customized offers and promotions.
• To promote responsible gaming and intervene when necessary.
• To meet legal obligations and maintain compliance with regulatory authorities.
• To provide customer support and resolve member issues.

5 Data Sharing Policy

Jey9 never sells your personal information. However, it may be shared in limited circumstances as outlined below:

• Payment providers: To process transactions through payment providers such as Mobile Banking, Nagad, and Rocket.
• Identity verification services: With trusted verification providers for the KYC process.
• Law enforcement agencies: To government authorities where required by court order or legal obligation.
• Anti-fraud organizations: To prevent money laundering and other financial crimes.

In all of the above cases, only the minimum necessary information is shared, and third parties are bound by confidentiality obligations.

6 Data Security Measures

Jey9 uses industry-standard security measures to protect your information from unauthorized access, loss, or disclosure:

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Sensitive data stored on our servers is kept in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Staff access to data is restricted and controlled on a role-based basis.
• Two-factor authentication (2FA) is active.
• 24/7 security monitoring is active.

That said, no method of transmission over the internet is 100% secure. jey9 takes every reasonable step to protect your data, and in the event of any security incident, members will be notified promptly.

7 Data Retention Period

How long jey9 retains your data depends on the type of information and the purpose for which it was collected:

• Account information: For the duration the account is active and up to 5 years after closure for legal compliance.
• Transaction Records: Retention for a minimum of 5 years is mandatory under financial regulations.
• KYC documents: Up to 5 years after verification.
• Technical logs: Typically retained for up to 90 days for security purposes.
• Marketing Data: Deleted upon membership withdrawal.

When data is no longer needed or has expired, it is securely deleted or anonymized.

8 Your rights

As a jey9 member, you have the following rights over your own information:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted.
• Right to Withdraw Marketing Consent: You can opt out of promotional communications at any time.
• Right to lodge a complaint: You can raise any data protection concerns directly with our support team.

9 Cookie Policy

Jey9 uses cookies and similar tracking technologies to enhance your experience. The types of cookies used are:

• Essential cookies: These are required for core site functionality (login sessions, security) — the site will not work without them.
• Performance cookies: Used for page load time tracking, error detection, and performance analysis.
• Functionality cookies: Remembers your preferences, language, and customization settings.
• Analytics cookies: To analyze site usage patterns and improve our services.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some parts of the platform to not function correctly.

10 Children's privacy

Jey9 strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

• Age verification is mandatory at registration.
• Any account found to belong to a minor will be immediately closed.
• The relevant data will be deleted immediately.
• If a family member raises concerns, please notify us immediately.

11 Policy Updates

Jey9 reserves the right to update this Privacy Policy as needed. When changes are made:

• The last updated date at the top of this page will be revised.
• Members will be notified by email or SMS of any significant policy changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• You have the right to close your account if you do not agree.

12 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact us:

• Instant 24/7 support available via Live Chat.
• Detailed complaints or requests can be submitted by email.
• We will provide an initial response within 7 business days.
• For complex cases, we aim to provide a resolution within 30 days.