By creating an account on jey9.pro or using the platform, you are automatically considered to have accepted these Terms & Conditions. Please read them in full before you begin.
1 Introduction & General Overview
Jey9 is an online gaming and Sports Betting platform in Bangladesh, operating under the jey9.pro domain. These Terms & Conditions ("Terms") form a legally binding agreement between jey9 and its users ("you" or "member").
These Terms & Conditions apply to you from the moment you access or begin using the jey9 platform. If you do not agree with these terms, please refrain from using jey9. jey9 reserves the right to modify these Terms & Conditions at any time, and your continued use of the platform following any changes will be considered acceptance of the updated terms.
These Terms have been prepared in English to ensure every jey9 member in Bangladesh can understand them easily. If you have any questions, please reach out to our 24/7 customer support.
2 Eligibility & Age Requirements
To open an account and enjoy gaming services on jey9, the following eligibility requirements must be met:
- You must be 18 years of age or older.
- You must be a resident of Bangladesh or otherwise legally permitted to use the service under applicable law.
- All information you provide must be truthful, accurate, and up to date.
- You must not have any previously closed or suspended jey9 accounts.
- Each user may hold only one account.
jey9 takes a strict stance on protecting minors from gambling. Providing false information during age verification will result in permanent account closure and possible forfeiture of all balances.
3 Account Registration & Security
To register on jey9, you must provide accurate personal information. Key rules regarding your account:
- Each individual may only open one account; opening multiple accounts is strictly prohibited.
- The name, mobile number, and ID information provided at registration must be completely accurate.
- Keeping your password confidential is entirely your responsibility.
- If you suspect any unauthorized access to your account, notify jey9 support immediately.
- Transferring, selling, or renting your account to another person is strictly prohibited.
- If requested for KYC (Know Your Customer) verification, you must submit a valid government-issued ID.
Jey9 will never ask for your password by phone or email. If anyone requests your password, treat it as a fraudulent attempt and contact support immediately.
4 Deposit, Withdrawal & Payment Policy
The following rules apply to all financial transactions on jey9:
- The minimum deposit amount is BDT 100, and the maximum is subject to specified limits.
- Withdrawal requests are typically processed within 5–15 minutes.
- The same payment method must be used for both deposits and withdrawals.
- Deposits from third-party accounts are not accepted.
- Jey9 reserves the right to conduct additional verification checks as needed to prevent money laundering.
- Specific wagering conditions must be met before bonus funds can be withdrawn.
- Jey9 reserves the right to put payments on hold in the case of suspicious transactions.
jey9 ensures fast and secure payments via Mobile Banking, Nagad, and Rocket. All transactions are protected with SSL encryption.
5 Bonus & Promotions Terms
Jey9's bonus and promotional offers are subject to specific terms and conditions. Key bonus rules:
- Each bonus offer has its own wagering requirements that must be fulfilled.
- The welcome bonus is available to first-time registrants only.
- Any attempt to claim bonuses through multiple accounts will result in all accounts being closed.
- Jey9 reserves the right to modify or cancel any bonus offer at any time.
- The required betting turnover must be completed before withdrawing any bonus funds.
- All bonuses must be used within 30 days; they will expire after this period.
Full details of each bonus offer are available on the relevant promotions page. If anything is unclear, reach out to our support team.
6 Betting Rules
The following rules must be followed when placing bets on jey9:
- Once a bet is confirmed, it cannot be changed or cancelled.
- The minimum bet amount is BDT 10, and the maximum limit varies by market.
- If a match or event is cancelled, the stake for the relevant bet will be refunded.
- Jey9 reserves the right to void any bets placed due to incorrect odds or technical errors.
- Participation in match-fixing or any fraudulent activity is strictly prohibited.
- Any violation of jey9's betting rules may result in account closure.
If fraudulent or unusual betting patterns are detected, jey9 may temporarily suspend an account for investigation and permanently close it if necessary.
7 Responsible Gaming Policy
Jey9 places the highest importance on responsible gaming. We believe gaming is meant for entertainment, not addiction.
- Each member can set their own deposit and betting limits.
- Cooling-off options are available ranging from 24 hours to 6 months.
- Self-exclusion is available to permanently deactivate your account.
- Assistance will be provided to prevent minors from creating accounts upon request from their families.
- Our support team is always available to provide professional assistance with any gaming-related concerns.
For more information on Responsible Gaming, visit our Responsible Gaming View the page.
8 Privacy & Data Protection
Jey9 stores your personal information with the highest level of security. Key data protection principles:
- Your personal and financial information is never sold to third parties.
- All data is protected with 256-bit SSL encryption.
- Your information is never shared with third parties except where required by law.
- To view, correct, or delete your information, please contact our support team.
For more details, visit our Privacy Policy Read.
9 Account Suspension & Closure Policy
Jey9 may temporarily or permanently close your account for any of the following reasons:
- Any violation of these Terms & Conditions.
- Fraudulent activity or bonus abuse.
- Operating multiple accounts.
- Money laundering or suspicious financial activity.
- Being identified as a minor.
- Registering with incorrect or false information.
In the event of account closure, jey9 will make reasonable efforts to return any legitimate balance, but reserves the right to forfeit funds in cases involving rule violations.
10 Limitation of Liability
Jey9 is not liable for the following:
- Losses due to internet connection failures.
- Losses incurred during technical issues or server downtime.
- Losses resulting from your own negligence or submission of incorrect information.
- Third-party fraudulent activities.
jey9 always operates with fairness and transparency. For any complaints or issues, contact our support team directly — we are genuinely committed to resolving every problem.
11 Dispute Resolution
Should any dispute arise between jey9 and a member, both parties will first attempt to resolve it through direct discussion.
- Please report any complaints to our support team first.
- An initial response will be provided within 7 business days of receiving the complaint.
- Complex cases may take up to 30 days to resolve.
- If both parties cannot reach an agreement, the dispute may be resolved through legal channels.
12 Changes to Terms
Jey9 may update or modify these Terms & Conditions at any time. When changes are made:
- The date of any changes will be noted at the top of this page.
- Members will be notified via email or SMS of any significant changes.
- Continued use of the platform after any changes will be considered acceptance of the updated terms.